Terms of Service

§ 1 Scope of Application, Definitions

(1) These General Terms and Conditions (GTC) govern the business relationship between BaDuNi GmbH, Iberg 9, 77876 Kappelrodeck, Germany (hereinafter "Provider") and the customer (hereinafter "Customer") for the use of the EPR Pilot software (hereinafter "Software"). Only the following terms apply exclusively to the business relationship between the Provider and the Customer. Deviating terms of the Customer are not recognized unless the Provider has expressly agreed to their validity in writing.

(2) The "Software" refers to the web application operated at eprpilot.com that enables commercial sellers to calculate and report waste compliance amounts (packaging, electronics, batteries) across EU markets based on their sales data.

(3) The "Customer" is the natural or legal person who enters into a contract with the Provider for the use of the Software.

(4) The "Contract" is the agreement between the Provider and the Customer, consisting of the service selected by the Customer and these GTC.

§ 2 Subject Matter of the Contract

(1) The Provider operates the EPR Pilot Software accessible at eprpilot.com for commercial sellers who need to calculate waste compliance amounts for EU Extended Producer Responsibility (EPR) regulations. The Software allows customers to import sales data, enrich it with product information, and generate waste amount reports per country, per year, and per waste stream.

(2) The use of the Software requires internet access and a current web browser. The Customer bears the costs for internet access and the necessary technical equipment.

(3) The Provider owes the Customer only the provision of the Software and no specific compliance outcome. The Software is a calculation tool and does not constitute legal, tax, or compliance advice. The Customer remains solely responsible for their EPR compliance obligations, including the accuracy of data submitted to national registration authorities.

(4) EPR Pilot is an independent service and is not affiliated with, endorsed by, or partnered with Amazon or any other marketplace platform. Data from Amazon or other sales channels is uploaded voluntarily by the Customer. The Provider has no access to the Customer's Amazon account.

§ 3 Conclusion of Contract

(1) The services offered are directed exclusively at entrepreneurs within the meaning of § 14 BGB (German Civil Code).

(2) By creating an account, the Customer makes a binding offer to enter into a contract with the Provider. The Provider grants the Customer a free trial period of 14 days, during which the Customer can test the Software. The free trial begins upon account creation and confirmation by email.

(3) A paid contract is concluded when the Customer selects a subscription plan and completes the payment process. The contract is binding upon successful payment processing.

(4) The Customer is obligated to provide truthful and complete information during registration and to keep this information up to date.

(5) In case of discrepancies between the German and English versions of these GTC, the German version shall prevail.

§ 4 Right of Withdrawal

(1) Customers who qualify as consumers have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

(2) As the Software constitutes a digital service not supplied on a tangible medium, the right of withdrawal expires prematurely if the Customer has expressly consented to the commencement of the service before the expiry of the withdrawal period and has confirmed their acknowledgment that they lose their right of withdrawal upon such consent.

(3) To exercise the right of withdrawal, the Customer must inform the Provider by a clear statement (e.g., by email to info@eprpilot.com) of the decision to withdraw from the contract.

(4) If the Customer withdraws from this contract, all payments received from the Customer will be reimbursed without undue delay and in any event not later than 14 days from the day on which the Provider is informed about the decision to withdraw.

§ 5 Services, Usage

(1) The Provider may restrict access to the Software if there is reasonable suspicion of misuse or if the security of the Software or other customers is at risk. The Provider will notify the Customer in advance whenever possible.

(2) The Provider may temporarily deactivate a Customer's account if: (a) there is a security risk, (b) the functionality of the Software is adversely affected, or (c) payment is more than 14 days overdue. The Provider will provide prior notice when practicable.

(3) The Provider guarantees an availability of the Software of 97% on an annual average. Scheduled maintenance windows are excluded from this calculation.

§ 6 Rights of Use

(1) The Customer receives a limited, non-exclusive, non-sublicensable, and non-transferable right to use the Software for their own business purposes for the duration of the contract.

(2) The Customer may not create screenshots or videos of the Software for publication without the prior written consent of the Provider.

(3) The Customer must comply with all applicable laws when using the Software. The Customer may not upload any content that is illegal, harmful, or infringes on the rights of third parties.

§ 7 Anonymized Product Data

(1) The Provider may use anonymized and aggregated product data — such as packaging weights, material classifications, and product categories — to improve the quality and completeness of the product database. This benefits all users by reducing manual data entry requirements.

(2) Only product properties are used (weight, material, category, dimensions). Sales quantities, revenue data, order volumes, or any data that could identify the Customer or their business activity are never used for this purpose.

(3) All data is fully anonymized before use. No link to the original Customer or their account is maintained. The Customer may object to this use at any time by contacting the Provider.

§ 8 Prices, Payment

(1) All prices are listed in euros and are exclusive of applicable value-added tax (VAT).

(2) The subscription fee is charged annually in advance, beginning on the date of contract conclusion.

(3) The Customer may change their payment method at any time. Invoices are sent electronically to the email address provided by the Customer.

(4) Payment is processed by Stripe Inc. The Customer's payment data is transmitted directly to Stripe and is not stored by the Provider.

§ 9 Warranty and Disclaimer

(1) The Software is provided "as is." The Provider makes no representations or warranties, express or implied, regarding the completeness, accuracy, or reliability of the calculations generated by the Software.

(2) The calculations provided by EPR Pilot serve as a tool to assist the Customer. They do not constitute legal, tax, or compliance advice. The Customer is solely responsible for verifying all results before submitting data to national registration authorities or compliance bodies.

(3) The Provider does not guarantee that the Software is free from errors or that it will operate without interruption. The Provider will make commercially reasonable efforts to correct known errors in a timely manner.

§ 10 Liability

(1) Claims for damages by the Customer are excluded unless they arise from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), or are based on intentional or grossly negligent breach of duty by the Provider, its legal representatives, or agents.

(2) In the event of a breach of cardinal obligations due to simple negligence, the Provider's liability is limited to foreseeable, contract-typical damages.

(3) The Provider is not liable for indirect damages, lost profits, or consequential damages, unless caused by intent or gross negligence.

(4) The Provider is not liable for damages resulting from incorrect or incomplete data provided by the Customer, nor for consequences arising from incorrect EPR registrations or filings based on the Software's calculations.

(5) The Provider does not guarantee data integrity in the event of data loss. The Customer is responsible for maintaining their own backups of critical data.

§ 11 Term, Termination, Data After Termination

(1) Free trial contracts run for the agreed trial period and can be terminated at any time without notice.

(2) Paid subscription contracts run for an indefinite period. The Customer may cancel the subscription at any time. The cancellation takes effect at the end of the current billing period. No refunds are granted for partially used billing periods.

(3) The right to extraordinary termination for good cause remains unaffected for both parties.

(4) Termination can be carried out via the account settings or by sending an email to info@eprpilot.com.

(5) Upon termination, the Customer's workspace data (product data, order reports, compliance calculations) will be retained for 30 days to allow for data export. After this period, all data will be permanently deleted. The Customer may request immediate deletion at any time.

§ 12 Transfer of Rights

The Provider may transfer its rights and obligations under this contract to a third party with at least four weeks' prior notice to the Customer. In this case, the Customer has the right to terminate the contract.

§ 13 Changes to these GTC

(1) The Provider reserves the right to change these GTC, service offerings, and prices. Changes will be communicated to the Customer at least 30 days in advance.

(2) If the Customer does not object within 30 days, the changes are deemed accepted. The Customer has the right to terminate the contract if they do not agree with the changes. The Provider will inform the Customer of these consequences in the change notification.

§ 14 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the registered office of the Provider.

(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision that comes closest to the economic purpose of the invalid provision shall apply, unless this would constitute an unreasonable hardship for either party.